Help and Advice

For all questions regarding how our products work, what they do and how they might benefit please click on appropriate product and scroll down to the FAQ (frequently asked questions). Chances are someone has asked the same question previously and we will hopefully already have the response you are looking for!

If not please ask your question and we will answer within 24 hours. For more urgent questions please call us on (03) 8585 6685 and one of our staff will be able to assist. 

COVID-19 update


We are focused on the health and safety of our staff, customers and delivery teams.

We follow all the Australian government's recommendations and adhere to any localized government requirements 

We are open in-store, via phone and you can order online 24/7. 

  • Our warehouse is dispatching as per normal (next-day dispatch on most orders). 
  • We have increased the frequency of our cleaning and sanitizing procedures.
  • We also have maximized hygiene standards for all of our contractors and drivers.
  • Any staff member who is unwell is asked to stay home and undertake Covid testing.
  • Any staff member who has family who is unwell have also been asked to stay home.

As usual, you can shop with us online, by email, or phone. Contactless pickup is available, please call us on 03 8585 6685 to arrange a pickup time. 

Regards, Brett Parnham and the Therapeutic Pillow Team